BetPrimeiro Terms and Conditions

Welcome to BetPrimeiro. These Terms and Conditions govern your use of our website, betprimeiro.com, and all services we provide, including our games, bonuses, and payment facilities. By creating an account with us, you confirm that you have read, understood, and agreed to be bound by this document. We are operated by Novatrix SRL, a company registered under number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. This General Terms and Conditions document, version 1.0, is effective from 12.02.2026. Where any discrepancy exists between the English version of these terms and any translation, the English version prevails, as English is the only language we currently display on our platform.

Eligibility and Account Registration

To use BetPrimeiro, you must be at least 18 years old, or the legal age for online gaming in your country of residence, whichever is higher. When you complete BetPrimeiro register, you agree to provide accurate, current, and complete information. We allow only one personal account per player, per household, and per device. If we detect multiple accounts belonging to the same individual, we reserve the right to terminate all associated accounts and suspend any pending payouts. You may not permit any third party, including minors, to access or use your account, and our services are strictly for personal, non-commercial use.

We do not permit the use of a VPN (Virtual Private Network) to access our services or to disguise your true location. By using BetPrimeiro, you confirm that you are not using a VPN. Where an overlap of IP addresses between two or more accounts is identified, we may confiscate funds and suspend access to the accounts in question. Decisions made regarding IP address overlaps are final and are not subject to appeal.

Restricted Countries

Residents of the following countries and their specific listed territories may not deposit funds or play real money games with us: Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Greece, Iran, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Spain, Ukraine, United Kingdom, and the United States. It is your responsibility to confirm that online gaming is legal in your jurisdiction before using our services, including the BetPrimeiro app or the desktop and mobile browser versions of our site.

Accessing Your Account

We provide both a browser version and a downloadable client to make your BetPrimeiro login as convenient as possible. Whether you use our browser platform or the BetPrimeiro casino app available from the main menu, your credentials remain the same across devices. We recommend keeping your login details confidential at all times and notifying us immediately of any suspected unauthorised access to your account.

Currencies, Deposits, and Withdrawals

We accept CAD, USD, EUR, AUD, NZD, and NOK, along with BTC, BCH, ETH, LTC, DOG, XRP, and USDT. We are not a financial institution; accounts held with us bear no interest, and we do not offer conversion or exchange services, including fiat-to-crypto exchange. When you make a BetPrimeiro deposit, we accept Interac e-Transfer, Visa, Mastercard, MuchBetter, MiFinity, CashtoCode, Flexepin, Neosurf, SkinsBack, AstroPay, and a range of cryptocurrencies, all processed instantly and without fees. Deposits must always be made from a payment method registered in your own name; if we discover a breach of this rule, we will confiscate any winnings and return the original deposit to the rightful account owner.

For crypto deposits, we generate a unique deposit address for your account, and your balance is credited within minutes depending on blockchain confirmation times, automatically converted into your preferred currency at the prevailing rate. Please note that Bitcoin transactions flagged as replaceable (Opt-in Replace-by-Fee, RBF) may result in immediate closure of your account and withholding of winnings.

When you request a BetPrimeiro withdrawal, minimum amounts apply depending on your chosen currency, and maximum amounts are displayed at the time you select your payment method. We process withdrawals via Interac e-Transfer, MiFinity, Bank Transfer, and supported cryptocurrencies, all free of charge. Processing is instant for every method except Bank Transfer, which typically takes 3-10 business days. Daily, weekly, and monthly withdrawal limits apply to all players, though members of our VIP Club have limits determined on an individual basis. If you request a withdrawal but your total wagering since your last deposit is less than three times that deposit, we may charge processing fees covering both your deposits and withdrawals, at our sole discretion.

Accounts that remain inactive for twelve consecutive months are classified as dormant, and we may apply a monthly administrative fee of at least 25 EUR, or the equivalent, for as long as a positive balance remains. We will notify you by email before this fee begins, and it stops once your account is reactivated or your balance reaches zero.

Verification and Know Your Customer (KYC)

We may require identity verification before processing any payout and may hold withdrawals until this process is complete. We may request passport details, identification cards, proof of residence, and documentation verifying the source of funds. These documents must be provided in Latin or Cyrillic script; where this is not possible, we may require video verification. Refusal to provide requested documents, or discrepancies between submitted documents and your account information, may result in closure of your account and forfeiture of funds. If we are unable to reach you within two weeks of a withdrawal request, your account may be locked pending completion of KYC, and winnings may be forfeited if full verification is not completed within 40 days.

Games and Software

We offer over 16,000 games from leading studios, including BGaming, Betsoft Gaming, Playson, PG Soft, Yggdrasil, and Pragmatic Play, among many others. Our BetPrimeiro slots collection includes pokies, jackpot titles, crash and instant games such as Aviator and JetX, alongside our BetPrimeiro live casino offering featuring Blackjack, Roulette, Baccarat, and Game Shows. Jackpot pokies are excluded from bonus wagering contributions. We do not guarantee uninterrupted or error-free access to any game at all times, though we work continuously to maintain a stable, secure platform.

Bonuses and Promotions

Our BetPrimeiro bonus offers, including welcome packages, reload bonuses, cashback, and loyalty rewards, are governed by a separate General Bonus Terms and Conditions document, last updated 12.02.2026, which forms part of this agreement. All players may take advantage of available bonuses except where country-specific restrictions apply; players from Sweden are not eligible to receive any bonus, including participation in promotional programmes, VIP rewards, or comp point exchanges. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, in accordance with the detailed bonus terms.

Responsible Gaming

We are committed to promoting responsible gaming. We provide tools including deposit limits, self-exclusion, and account closure options, and we encourage you to gamble within your means. If you feel your gaming activity is becoming problematic, we encourage you to reach out to our support team or consult our dedicated Responsible Gaming page for further guidance and resources.

Customer Support

Our team is available 24/7 through live chat and by email at [email protected], offering multilingual assistance in your preferred language. We also maintain a FAQ section, a contact form, a dedicated KYC page, and a Complaints page. Data protection enquiries should be directed to our Data Protection Officer at [email protected]. Please note that we integrate third-party conversational AI tools, including services from OpenAI, Google Gemini, and Anthropic, into our messaging platform to help manage support conversations and retrieve customer profiles, with access restricted to relevant data only.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our services. We do not guarantee successful payment processing in every case, even where your country is otherwise supported. Our liability, where it arises, is limited to the amount held in your account at the time of the relevant claim.

Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. Any changes will be posted on this page with an updated effective date, and continued use of our services following such changes constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licence, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of BetPrimeiro casino services will be handled in accordance with our Complaints procedure, and we encourage you to contact our support team in the first instance to resolve any concerns.