BetPrimeiro Privacy Policy

We at BetPrimeiro understand that trust begins with how we handle your personal information. This Privacy Policy explains what data we collect when you visit betprimeiro.com, why we collect it, how we use it, and what rights you have regarding your personal information. By registering an account, completing the betprimeiro register process, or otherwise using our services, you agree to the practices described in this policy. BetPrimeiro is operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2.

Information We Collect

We collect several categories of information to provide you with a secure and personalized gaming experience whenever you complete a betprimeiro casino login or use the betprimeiro app.

• We gather registration information, including your name, date of birth, email address, phone number, and country of residence when you create an account.
• We collect identity verification documents such as passport details, identification cards, proof of residence, and statements verifying the source of funds, which we may request in Latin or Cyrillic script.
• We record your transaction history, including every betprimeiro deposit and betprimeiro withdrawal, chosen payment method, and account currency, whether fiat (CAD, USD, EUR, AUD, NZD, NOK) or crypto (BTC, BCH, ETH, LTC, DOG, XRP, USDT).
• We track your gameplay activity, including slot spins, live casino sessions, and participation in tournaments and our loyalty program, to calculate comp points and manage bonus wagering.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access betprimeiro casino from desktop or mobile.
• We store communication records, including live chat transcripts, emails sent to [email protected], and any information you share through our contact form or complaints channel.

How We Use Your Information

We use the personal data we collect for several legitimate business purposes connected to operating our platform.

• We use your information to verify your identity, confirm you meet the minimum age requirement of 18 (or the legal age in your jurisdiction), and confirm you are not resident in one of our Restricted Countries.
• We process your data to manage deposits, process a betprimeiro withdrawal request, and apply any applicable betprimeiro bonus or promotional offer, including free spins and cashback.
• We use your gaming history to detect prohibited practices, including bonus abuse, IP address overlap between multiple accounts, and suspicious betting patterns.
• We use your contact details to send you account notifications, security alerts, and, where you have opted in, marketing communications about our latest betprimeiro promo code offers.
• We use aggregated and anonymized data to improve our website, our game selection, and our customer support processes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognize you when you return to betprimeiro.com, remember your preferences, and keep you securely logged in between sessions. Our cookies also help us understand how players navigate our site, which pages are most visited, and how we can streamline the betprimeiro casino login process. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including your ability to remain logged in or access personalized bonus offers.

Third-Party Service Providers and AI Tools

We work with trusted third parties to operate our services effectively. Our payment processors handle deposits and withdrawals across all supported methods, including Interac e-Transfer, Visa, Mastercard, MuchBetter, MiFinity, and various cryptocurrencies. We have integrated third-party conversational AI tools into our messaging platform to help manage support conversations, retrieve support tickets, and generate responses more efficiently. OpenAI, Google Gemini, and Anthropic act as data processors in this context, and we ensure they have restricted access limited strictly to customer messaging data necessary for support purposes. We do not sell your personal information to third parties for their own marketing purposes.

Data Sharing and Disclosure

We may share your personal information with regulatory authorities, law enforcement agencies, or other governmental bodies where required by law, particularly in connection with anti-money laundering obligations or suspected fraudulent activity. We may also disclose your data to auditors, licensing authorities under our Anjouan licence, and professional advisors bound by confidentiality obligations. Where you breach our terms, for example by using a payment method not registered in your own name, we reserve the right to report your activity to relevant authorities as part of our compliance obligations.

Data Security

We are committed to protecting your data using industry-standard technical and organizational measures, including encryption of sensitive information, secure servers, and restricted internal access controls. While we take reasonable steps to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. If you believe your account has been compromised, we ask that you contact us immediately through [email protected].

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and anti-fraud obligations. Where your account becomes Inactive after twelve consecutive months without login activity, we continue to retain your data in accordance with applicable recordkeeping requirements, even while administrative fees may apply to your balance. Once retention is no longer necessary, we securely delete or anonymize your information.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring these wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our Data Protection Officer directly at [email protected]. We aim to respond to all legitimate requests within a reasonable timeframe.

International Data Transfers

As an international platform serving players worldwide, we may transfer and process your personal information in countries outside your country of residence, including Costa Rica and other jurisdictions where our service providers operate. Where such transfers occur, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

Restricted Territories

We do not knowingly collect or process personal data from individuals residing in our Restricted Countries for the purpose of real-money gaming, including Australia, Austria, Belarus, France, Germany, the Netherlands, Poland, Spain, the United Kingdom, the United States, and other listed territories. If you are accessing our services from Canada, our platform remains available to you, and we encourage all betprimeiro canada players to review this policy carefully alongside our Terms and Conditions.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old, or the legal age for online gaming in their country of residence. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. This version was last updated and became effective on 17.06.2026. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to submit a complaint regarding data protection, please reach out to us using the details below.

• General support: [email protected], available 24/7 via live chat and email in your preferred language.
• Data protection enquiries and complaints: [email protected].
• Registered company: Novatrix SRL, Potrero Cerrado, North Side of Manuel Avila Camacho School, Cartago, Costa Rica.